frequently asked questions
Certifications & Compliance
Does Insight Zap meet SOX and audit standards?
Yes. It meets SOX, internal control, and audit requirements.
Is documentation available for compliance and auditing?
Yes. Complete technical and functional documentation is available.
Is Insight Zap SAP certified?
Yes. It is officially SAP certified.
General Overview
What business problems does Insight Zap solve?
It enhances operational reporting, brings spreadsheet-like capabilities inside SAP, and enables flexible integration (CSV, XML, FTP, RPA) and real-time push/pull access to data via UI5, email, SMS, and mobile – without development.
In what verticals is Insight Zap being used?
Insurance, Finance, Government, Defense, Aerospace, Energy, Consumer Goods.
What SAP products and modules is Insight Zap compatible with?
ERP, S/4HANA, CRM, SRM and other SAP NW-based product. ERP Modules: MM, SD, FI, CO, HR, PM, and more.
What languages are supported?
English, Chinese, Spanish, French, Arabic, Russian, Portuguese, German, Italian, Japanese, Korean, Hebrew. Others on demand.
Do you have customer success stories?
Yes. References and case studies are available.
How does Insight Zap compare to other SAP reporting addons?
Insight Zap is SAP-native and certified, requiring no external servers, offering deep SAP integration, flexible user roles, and unique spreadsheet-like interactivity directly inside SAP, differentiating it from third-party tools.
Is Insight Zap a BI tool?
Insight Zap is not a traditional BI tool. It is an SAP-native reporting and data enhancement platform that works directly on live SAP data without data duplication, focusing on real-time operational insights rather than complex BI modeling.
What is Insight Zap?
Insight Zap is an SAP-native and SAP-certified platform, coded entirely in ABAP. It empowers business analysts, consultants, and business end-users to create, enhance, and publish ALV Assets – without needing any development – directly within SAP.
How It Works
Who can use Insight Zap?
Makers are tech-savvy business or IT users. End-users consume reports like standard SAP outputs, with no tech knowledge required.
How does Insight Zap support self-service reporting for business users?
nsight Zap enables non-technical users to design, customize, and distribute ALV-based operational reports via Excel-like UIs and user-friendly layouts – no ABAP coding needed.
Can users annotate, comment, and collaborate on reports in real time?
Yes. Users can leave remarks, annotate cells, manage comments, and collaborate on the same live SAP report collaboratively—supporting in-context teamwork without leaving SAP.
How does Insight Zap work?
Makers (IT or business users) create Insights using ALV assets. End-users access them as standard SAP reports. It supports RPA, data integration (CSV/XML/FTP), and real-time delivery via UI5, email, SMS, etc.—all without development.
Installation & Deployment
Is downtime required during installation?
No, installation is typically non-invasive.
Are there installation or set-up costs?
No. Installation and Change Request deployment support are included.
Can it be installed in a sandbox or test system first?
Yes. It supports deployment to sandbox, development, QA, and production environments.
Does Insight Zap operate as an embedded solution or a separate application?
Insight Zap runs embedded within your SAP system, using standard SAP GUI and/or SAPUI5 (Fiori) – no separate app servers required.
How is Insight Zap installed?
It is installed as a standard ABAP transport package within your SAP environment.
Onboarding & Training
Is there ongoing user education after initial training?
Yes, periodic refresher webinars, updated documentation, and knowledge base articles are provided to keep users current with new features.
Is training customizable?
Yes. Tailored sessions and documentation can be arranged.
Is a sandbox/testing environment supported?
Yes. Deployment to sandbox or test systems is supported.
What does onboarding include?
Installation, training, ramp up and ticket-based remote support.
Pricing & Licensing
Are there any hidden costs?
No. All core services are bundled.
Are there support or maintenance fees?
No. Maintenance, updates, and support are included.
Are training costs included?
Yes, training is included, with a customized session plan designed together with the customer.
What is the pricing model?
Licensing is flexible based on Insight usage or system size. No separate module costs.
Security & Compliance
What governance and audit features does InsightZAP offer?
Insight Zap includes version tracking, change logs, role-based access, and audit trails – all embedded in SAP for compliance with SOX, GDPR, and internal control standards.
How does Insight Zap ensure data accuracy and consistency?
Insight Zap runs directly on the live SAP data within the system itself. It does not duplicate or export data externally, ensuring that all reports and actions are based on real-time, accurate information from SAP.
Does Insight Zap support SAP’s security framework?
Yes. It integrates fully with SAP’s native role-based authorization model.
How does authorization work in Insight Zap?
Insight Zap enforces SAP and source transaction authorizations. It adds row-based and column-based access controls and custom logic for granular data security.
Is Insight Zap SOX-compliant?
Yes. Its layered authorization and audit-ready controls align with SOX requirements.
Does it store or transmit data outside of SAP?
No. All processing happens inside SAP. No external data exchange occurs.
What kind of security assessments does Insight Zap undergo?
Insight Zap undergoes routine internal security checks and SAP security audits to ensure robust protection.
Can D-Pro access its customers’ data?
No. Insight Zap is deployed fully on-premise and does not communicate with external servers.
Support & Maintenance
Is a changelog provided?
Yes. Each release includes a detailed changelog.
What are the support hours and SLAs?
Standard tickets receive responses during business hours within 1 business day, whereas business-critical issues are handled 24/7 with a 4-hour response time via phone or remote access. A complete SLA can be found at https://www.dpro.pro/burea/sla/
Are updates and patches included?
Yes. All updates are part of the license.
Do you provide a customer portal or helpdesk?
Yes. Secure ticketing support is available.
How often are updates released?
Insight Zap releases updates twice a year.
Are updates backward compatible?
Yes. Compatibility is maintained across versions.
How is support provided?
Via a support portal and a ticketing system.
Target Users & Personas
Do end-users need technical knowledge?
No. Reports feel like standard SAP outputs.
Who are the users of Insight Zap?
Makers build and maintain Insights; End-users consume them seamlessly without knowing how they were built.
Technical Requirements & Architecture
What are the technical requirements for running Insight Zap by an SAP user?
There aren’t any special system requirements. Insight Zap functions like any standard SAP report.
What are the requirements for the Insight Creator SAPUI5 app?
The SAPUI5 app component is optional. It requires SAP FES NW 7.4 SP09+ (standalone/embedded), SAPUI5 version 1.71+.
Do we need additional memory?
No. Insight Zap uses shared SAP system resources like any ALV report.
Does Insight Zap require a separate server?
No. It installs as an ABAP add-on in your SAP system with no external server required.
Is Insight Zap compatible with mobile devices?
Yes. Insight assets are accessible as mobile apps via SAPUI5, compatible with all Fiori-supported devices.
How does Insight Zap handle SAP system upgrades and compatibility?
Insight Zap is regularly tested and updated to ensure full compatibility with SAP upgrades and patches, minimizing disruptions.
What are the minimum SAP system requirements for Insight Zap?
SAP NetWeaver 7.00 or above. ERP ECC 6.0 and above, including S/4HANA.
